Account Information – You can manage your personal account in our Wine Shop. Access allows you to change your user name and password, select individual preferences, update addresses and credit card information and review current and past orders.
Order Status – Once your order ships, we will email your tracking information which will allow you to connect to the shipping website.
If you have any questions about your order, please contact us at: 831.384.4149 or email us at firstname.lastname@example.org.
You must be over 21 years of age to purchase and receive wine. All deliveries require an adult signature.
Returning customers – Place your order, and then check out using your password protected account information. We’ve stored your billing and shipping details in our secure files for your convenience. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
First-time buyers – Add Figge products from our Wine Shop to your cart. As you check out, set up your online account using our secure shipping and billing information files. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
2. Telephone – Call the winery at 831.384.4149. Monday through Friday, 8:00 a.m. to 5:00 p.m. PST.
3. Facsimile – Fax the winery at 831.384.4159. 24 hours, 7 days a week. If you would like us to fax you an order form, please send us an email at email@example.com and include your return fax number.
Payment Options – Figge Cellars accepts Visa® and Mastercard®.
Sales Tax – Orders shipped to the following states will have tax applied at the corresponding rates:
• CA: 8.75%
• CT: 6%
• HI: 4%
• IA: 5%
• ID: 5%
• MN: 6.5%
• MO: 7%
• NC: 6.5%
• ND: 8%
• NE: 5.5%
• NH: 8%
• NV: 6.85%
• NY: 8.375%
• SC: 6%
• TX: 8.25%
• VT: 6%
• WA: 7.9%
• WV: 11%
• WY: 4%
Order Confirmations – Once you place your online order, Figge Cellars will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Figge Cellars.
Shipping Methods – Orders are processed Monday through Friday. Figge Cellars uses UPS and FEDEX Two Day Air shipping for areas outside of California, Oregon and Washington. We ship primarily on Mondays and Tuesdays to avoid weekend delays. We monitor the forecasted temperature for the destination the day of delivery and we will often hold a package if there are any temperature concerns.
Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced.
States We Ship To – Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states:
• New Hampshire *
• New Mexico
• New York
• North Carolina
• North Dakota
• South Carolina
• West Virginia
• Wisconsin __* We cannot ship to these towns in New Hampshire: Brookfield, Ellsworth, Landaff, Monroe, and Sharon.
For more information regarding legislation surrounding the shipment of wine, go to freethegrapes.org.
Credit Card Refunds – Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Returns Policy – Figge Cellars guarantees your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order. For fastest results, contact us by emailing firstname.lastname@example.org.
Customers can be assured that orders placed online with Figge Cellars are secure. Personal information such as credit card numbers is required to complete an order online. This information is protected with the best encryption software in the industry – SSL (Secure Socket Layers), provided by Geotrust, the premier encryption software company available today.
Cookies – A cookie is a piece of data stored on the end-user’s hard drive containing information that relates directly to the end-user’s visit to our web site. Any information placed in the cookie is accessible ONLY to Figge Cellars, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and personal information. We are also able to maintain your session information from one visit to the next.
Information Collection and Use – To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, your date of birth and credit card number. We understand the sensitivity of this information and maintain our files carefully and do not share this information with any other organizations. All of the customer data we collect is stored on a secured server to protect against unauthorized access. As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.